!!!!!!!!!!!!!!!!!! DEAR PATIENTS: DR GABRIELLE IS UNWELL AT PRESENT AND IS AWAY. !!!!!!!!!!!! DR WOODFORD WILL RETURN FROM BEING UNWELL ON WEDNESDAY 28/09/2022.
This is a very unusual circumstance and we apologise for any inconvenience this may cause to all our very valuable patients!
IF URGENT MEDICAL CARE IS REQUIRED CALL 13 SICK (National Home Dr), OR ANOTHER LOCAL DOCTOR AT THIS TIME.
CALL 000 IF THIS IS AN EMERGENCY OR GO TO YOUR NEAREST HOSPITAL!
Please check the clinic news updates page of this website for information as to our new building updates, relocation and temporary clinic procedures.
Caring Medical Centre is a bulk billed clinic which aims to provide rural GP health care in a city environment.
We endeavour to give patients the time and support they need, as much as possible.
COVID-19 …. SEPTEMBER 2022 NOTICE
We aim to maintain our normal high standard of patient care however, like most organisations at this time, we are suffering from staff absences due to illness, often coming with very little notice. While we aim to ensure continuity of care, and while this may cause disruptions to our normal clinics please bear with us as we try to see urgent patients as quickly as we can.
Please be advised that it is Caring Medical Centre's policy as well as Queensland Health's directive for healthcare facilities, that ALL persons entering the clinic (as either patients or visitors) MUST wear a face mask which covers their nose and mouth. Our staff are required to wear masks or face shields unless medically exempt. As many of our patients are vulnerable to potential COVID19 infection and as our Drs visit nursing homes and vulnerable, house bound people, we do ask that while you are in the surgery that you wear a mask at all times. Should you choose not to wear a mask, are medically exempt or have forgotten one please do not enter but let staff know you are here and wait outside or in your car and we will call you in at your turn.
If you have ANY symptoms such as a runny nose, cough, fever, headache or sore throat please assume you are contagious. Please also understand, that at the direction of management, our reception staff have set protocols they must adhere to in order to keep everyone safe from potential infections including our Drs and staff so that we can continue to provide ongoing care to our patients. NO MASK, NO ENTRY!
WE HAVE A ZERO TOLERANCE POLICY FOR RUDENESS, ABUSE OR AGGRESSION TOWARDS OUR STAFF AND YOU WILL BE REQUESTED TO LEAVE THE PRACTICE AND WILL NOT BE SEEN.
Thank you for your understanding, patience and adherence to our procedures.
If this is an emergency or if in doubt please call 000.
WE ARE NOT A WALK IN CLINIC AND WE HAVE LIMITED CAR SPACES AVAILABLE.
Dr Joanne Woodford is our daytime doctor. Her hours are Wednesday, Thursday, Friday, from 10am - 2pm. Call during her working hours to book an appointment. As Dr Woodford's appointments are limited and she endeavours to give everyone the time they need, please be aware that she does book up quickly and waiting lists may apply. Urgent bookings for serious illness or accidents will be given priority where possible. If it is more appropriate for you to go to hospital, the receptionist will check with the Dr and let you know the decision.
Dr Gabrielle's appointment system works on a different model of care for our after hours General Practice.
Caring Medical is primarily a call up service - you call up, and we place your name on the list when Dr Gabrielle's book is open at time of her clinic commencing. Please note: we do not pre-book Dr Gabrielle's appointments.
We triage sick people, small children and elderly patients and take into account their circumstances.
Thus, if you have a recent accident or serious health issue, let the receptionist know when you ring.
If it is more appropriate for you to go to hospital, they will check with the doctor and let you know the decision. Otherwise, they will get you in as soon as possible.
Basically, we keep seeing people until they stop wanting to come.
If you ring up and are happy to stay awake, then we will see you on that clinic.
If you are unable to attend your appointment when we call back, the receptionists will negotiate a time that better suits you.
We try to minimise numbers in the waiting room - this way, you can get on with your busy life, there is less risk of cross infection from other people in the waiting room and everyone doesn't get grumpy being in the same small space.
However, there will be times when people take longer than expected or emergencies come in. All we ask is that if you want us to give you as much time and attention as you need, you try to be patient with others needing extra time and attention as well.
We are an after hours medical centre, with hours as listed. Should you ring at other times, the phone will be directed to our message system. There is no facility to leave us a message. A recorded message will notify you of our hours and any changes in our opening hours or days for the month, emergency contact details and other important information. If your call goes to this system during our operating hours, it means the receptionist is busy and unable to take your call. Please hang up and try again.
If this is a medical emergency or if in doubt please call 000 immediately.