Patient Information

We are a fully computerised comprehensive general practice, offering a wide range of services to all age groups. All staff at our practice are dedicated to the highest standard of professional care. Our Doctor and other staff participate in regular, professional education to keep up to date with the latest medical information and treatment. This practice also welcomes visiting allied health on a regular basis.

This practice has a strict "NO SMOKING" policy.

The Caring Medical Centre is air conditioned and located on the ground level with wheelchair and pram access. There are toilets and disabled toilets nearby. There is ample free onsite parking available including motorcycle, disabled and pram parking. It is accessible by public transport with a train station and bus stop nearby.

Prescriptions:
It is advisable to make appointments to renew scripts before medications run out. Prescriptions for medicines taken regularly may be obtained without seeing the Doctor under special conditions for our existing patients. providing the patient has been reviewed in the last three months.

Reminders and Call Backs:
Our practice generates a computer recall system for childhood vaccinations, pap smears and chronic illness (e.g. diabetes). We do however encourage patients to take responsibility for their own health, this includes follow-up care and investigation results (e.g pathology, scans).

Medical Certificates:
Medical certificates are not issued over the phone. If patients require a medical certificate for an employer or benefits agency, they must make an appointment to see the Doctor, except if we are in receipt of a hospital discharge summary clearly identifying the patient is unable to leave home. Medical Certificates will not be backdated for any reason.

Fees:
We are primarily a bulk billing medical provider; please present your current Medicare card to the receptionist. If you do not have a current medicare card or are not a Medicare holder, you will be charged the full fee which is payable at consultation. We do not have EFTPOS or credit card facilities but an ATM is available within the shopping centre.

Home Visits:
We do not offer home visits routinely for normal issues, Home visits are at the discretion of the Doctor, and usually relate to known patients who are in Nursing Homes or are elderly or seriously infirmed.
Home Doctor Service is available as well as Emergency Departments of the local hospital. In emergencies please use 000.

Referrals:
All patients require a consultation with the Doctor before obtaining a referral to a specialist. We are not permitted by law to back date these referrals.

Patient feedback:
From time to time our practice may invite you to complete a questionaire regarding your views on the practice and how it could be improved. These surveys are completely confidential and will help us to improve our services. If you are unhappy with any aspect of your care received here at the practice, please inform us immediately.

Privacy:
Due to Privacy Laws we adhere to complete confidentiality via data protection. Please request a copy of our practices Confidentiality policy should you require it.

Complaints:
If you have a complaint we would like to hear about it. This is the best way for us to continue to improve our services. Please feel free to discuss your complaint with your Doctor or the receptionist/practice manager.
If you prefer you may write to us:
Caring Medical Centre,
Shop 6-7 Lillybrook Shopping Centre
118 Old Gympie Road,
Kallangur 4503

If there is a problem you feel unable to approach us about, you may prefer to contact the Health Quality and Complaints Commission for further information.